Northallerton Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 18:30
    Saturday - 05:30 to 18:30
    Sunday - 09:00 to 18:30
  • Customer Help Point Help Points are available on both platforms and adjacent to the Ticket Office to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.  
  • Helpline YES Yes
  • Helpline Contact Details 0800 107 2149
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

    
    
  • National Key Toilets

    The accessible toilets are located in the station building, these toilets don't require a radar key.

  • Step Free Access

    This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to the subway and both platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

    Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Rental Car
  • Availability No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note The ticket office is located by the main car park and not on the station platforms. 
  • Penalty Fares TP
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    

    Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:30 to 18:30
    Saturday - 05:30 to 18:30
    Sunday - 09:00 to 18:30

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 353 600 1671
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note  To speak to a member of our team please call 0345 600 1671 
  • Information Systems DepartureScreensAnnouncements
  • Lost Property Number 353 600 1671
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    MONDAY - SATURDAY
    05:30:00 - 18:30:00
    SUNDAY
    09:00:00 - 18:30:00

• Station Location & Directions
  • Latitude 54.3330789
  • Longitude -1.441275691

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note

    The toilets are located in the station building.

• Parking
  • Car Parking Details Phone number: 01895 262 122
    
    Operator Name: Trans Pennine Express
    Name: Station Car Park
    Spaces: 131
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £4.80
    Weekly: £22.00
    Monthly: £68.00
    ThreeMonthly: £182.00
    SixMonthly: N/A
    Annual: £545.00
    Saturday: £4.80
    Sunday: £4.80
    
    Number Accessible Spaces: 10
    Accessible Spaces Note: Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
    Accessible Car Park Equipment: Yes
    Accessible Car Park Equipment Note: Customers can purchase their car parking tickets via the A P C O A Connect app or website.
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Northallerton station (https://www.o2wifi.co.uk/hotspot/)
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Rail Replacement Services

    Outside the Ticket Office. 

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Waiting Room Note

    Heated waiting rooms are available on both platforms. 

  • Waiting Room Open Note Closed until further notice

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location 2 Tier Stands located outside the ticket office.
  • Sheltered YES Yes
  • Spaces 72
  • Type
    Stands
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/NTR.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code NTR
  • Sixteen Character Name NORTHALLERTON

• Taxi Information
  • Availability YES Yes
  • Note The nearest taxi rank is adjacent to the ticket office.