Hartlepool Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 06:35 to 13:05
    Saturday - 07:25 to 13:55
    Sunday
  • Accessible Taxis

    You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

  • Booking Office Counter

    staff will come out of the office to assist

  • Customer Help Point none
  • Helpline YES Yes
  • Helpline Contact Details 0800 138 5560 text relay 18001 0800 138 5560
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Access Ticket Gate

    Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. 

  • Impared Mobility Set Down

    Step free access from car park to station entrance

  • Step Free Access
    • Category A Station

    There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

    To find our more about travelling around this station, please see the 360 map click here

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Rental Car
  • Availability No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On main platform near exitAccepts cards only
  • Penalty Fares NT
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    More information at www.northernrailway.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:00 to 13:30
    Saturday - 07:00 to 13:30
    Sunday

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 08002006060
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 08002006060
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    SATURDAY
    07:25:00 - 18:00:00
    WEEKDAYS
    07:25:00 - 18:00:00

• Station Location & Directions
  • Latitude 54.68676301
  • Longitude -1.207310059

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note These toilets are available during ticket office opening hours using a RADAR Key

• Parking
  • Car Parking Details Email: [email protected]
    Phone number: 0800 200 6060
    
    Operator Name: Local Council - 70 spaces
    Name: Station Car Park
    Spaces: 0
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £Fee Payable
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Other transportation
  • Rail Replacement Services

    Replacement transport will pick up/drop off at the station front.

• Other amenities
  • Tourist Information Office No
  • Waiting Room No
  • Waiting Room Open Note Closed until further notice

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Location Platform 2
  • Sheltered no
  • Spaces 8
  • Type Stands

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Busline 0871 200 2233

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code HPL
  • Sixteen Character Name HARTLEPOOL.